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If you want to know more about Branded Cross-border Ecommerce as a method and service, welcome to contact us.
ECOMMERCE AFTER SALES
A 2018 study of US consumers identified five top reasons why retail customers seek support after a purchase.
That analysis found that the #1 reason people contacted support was:
- A missing or late package delivery.
Other technical problems:
- Missing equipment, or
- A need for a return was also high on the list.
Keys to creating an online brand are:
- Never Underestimate The Importance Of After Sales Service
- Offer Other Services/Upgrades and Up-sells
- Find Out How You Did!
- A Personal Touch
- Loyalty programme
NEED MORE INFORMATION?
If you want to know more about Branded Cross-border Ecommerce as a method and service, welcome to contact us.
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We partner with innovative brands to create cutting-edge digital experiences.